Delete Nyumba Services Account

This page is provided by SelfAwareTech for users of the Nyumba Services app listed on Google Play.

If you want your Nyumba Services account and associated data deleted, follow the steps below.

How to request account deletion

1. Open Nyumba Services app and sign in to the account you want to delete.
2. Go to Profile → Delete Account.
3. Submit the deletion request in-app.

If you cannot access the app, email us at selfawaretech@gmail.com with subject: Nyumba Services Account Deletion Request.

What data is deleted

• Account profile data (name, phone, email, avatar, provider bio/details).
• Service requests and related request metadata tied to your account.
• Messages and reports tied to your account, where permitted by system constraints.
• Provider portfolio/certificate records associated with your account profile.

What data may be retained

• Security, fraud-prevention, or legal compliance logs where retention is required by law.
• Limited transactional records required for dispute resolution and platform safety.

Standard retention period for mandatory compliance/safety records: up to 90 days after deletion request completion, unless a longer period is required by law.

Processing timeline

We aim to process deletion requests within 7 business days. Complex or legally sensitive requests may take longer.

Contact

Developer: SelfAwareTech
Email: selfawaretech@gmail.com
Website: www.selfawaretech.com